All orders can be cancelled until they are shipped. If your order has been paid for and there is a need for a change or cancellation, please contact us within 12 hours. Once the packaging and shipping process has started, the order can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like to get a refund you can request one.
Here are the basic guidelines regarding the refunds/reshipments:
- If you did not receive the product within the guaranteed time you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund. In this case buyer has to return the item at their own expense and the item must be unused.
Buyer is not eligible for a refund in following cases:
- The order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- The order did not arrive due to exceptional circumstances outside the control of catmagg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of catmagg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. Please contact us first and we will guide you through the replacement process.
Please do not send your purchase back to us until getting a final confirmation from us.