Frequently Asked Questions
How to search in CatMagg shop?
Search for products by entering one or more search keywords into the Search Bar at the top of any page. The more keywords you use, the less products will be displayed on the search results page. When you find a product you’re interested in, simply click on the product name or the product image for more details.
How are shipping costs calculated?
We are proud to offer FREE international shipping services that currently operate in over 40 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Please note that due to free shipping, in some cases tracking code can’t be provided in Australia, Canada, Germany and Belgium. If you are from one of these countries and still need the tracking code the only way is to opt for DHL parcel. Please note that DHL parcel service is not free.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.